V2Fun provides subscription services centered on AI computing resources. During service usage, certain costs are incurred in real time as tasks are executed.

Basic refund principles

Unless otherwise required by law or explicitly stated by the platform, fees for services that have been used or partially used are generally ​non-refundable​, including but not limited to:

• Consumed credits
• Successfully completed AI generation tasks
• Subscription benefit periods that have already been enjoyed (such as higher concurrency limits, queue priority, storage space, etc.)

Special cases

If subscription benefits were not properly granted due to system issues, or if there are clear billing errors, you may contact official support.

After verifying the specific circumstances, the platform will assist with appropriate handling.

Contact information

For inquiries related to fees or refunds, please contact us via the official customer support email 📮 ​saki@staff.v2fun.ai​, and provide the necessary order and account information for verification.